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Support packages across the full spectrum:
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At DAASL, we realize support for your mission critical applications is important,
and strive to offer you quick resolution and maximum uptime to avoid impact on your
bottom-line. We realize that ongoing support and maintenance of your application is
critical to ensure its effectiveness and use. Support is provided by our team of experts,
to help pinpoint your issue quickly and accurately.
The team has access to a variety of hardware, operating systems and testing tools and
environments. By providing on-going support and maintenance using the implementation
resources committed to the project we can ensure a deep understanding of the application
and any issues, and minimize the issue identification time needed by your team. We can act
as a liaison between your team and the support staff at the vendor (for example the BRE vendor)
to help resolve any product issues.
Remote Support Package: Providing phone and remote support for your application for a pre-negotiated number of hours each year.
Standard Support: Provides technical support during normal business hours, 8 a.m. to 6 p.m. in your local
time zone.
24x5 Support: As you may have business centers across geographies, if you need support outside regular business hours you can avail the 24x5 support to get
assistance 24 hrs Mon-Fri in your region.
24x7 Support: 24x7 premium support for your mission critical applications is also available.
We is committed to being your long-term service provider so that you can concentrate on you business applications
and achieving your business objective
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